For Humanitas a strict link between efficient management and high quality clinical activity is mandatory. Consistently, Humanitas was the first polyclinic in Italy, and among the few in Europe, to have been polyclinic certified by the Joint Commission International. This acknowledgement of excellence has been confirmed and renewed five times since 2002 and has required the compliance with over 1,300 standards.
Considered by Harvard University one of the four most innovative hospitals worldwide, Humanitas is a case study for its organization model, which combines quality of care with economic sustainability, development and social responsibility.
“… Organizations should configure themselves to excel at three tasks: applying scientifically established best practices for treating well-understood diseases, using trial and error to deal with conditions that are complicated or poorly understood, and capturing and applying learning generated by day-to-day care. Intermountain Healthcare, Cleveland Clinic, and Virginia Mason in the United States, and Istituto Clinico Humanitas in Italy, are among the organizations making great strides in improving patient outcomes and eliminating waste. Although the obstacles to progress are many, these organizations are proving that change is possible…”
“… These organizations understand that medical knowledge is now too voluminous to be stored in the heads of individual physicians and must instead be embedded in protocols and routines. In other words, they realize that curing disease has become an organizational responsibility. They consciously deploy their resources to achieve the best possible patient outcomes, collect and use data to relentlessly improve performance, and treat the daily practice of medicine as a source of insight and innovation…”
(Prof. R. Bohmer, Harvard Business Review, April, 30th 2010, page 38)
